Discover product support for your Bose Bluetooth® headset Series 2. Learn how to operate your product through helpful tips, technical support info.

Split fromI also have the same problem. Windows 7/64, Broadcomm installed, Bose AE2w headphones, Insignia Bluetooth USB dongle. Broadcomm 'sees' the headphones. When I turn them on, the icon lights up on the Windows Explorer screen, when I turn them off, the icongoes 'grey'. When I try to 'connect', after a delay, I get the message 'Error connecting to headset.

Please retry this operation.' I've tried every combination of setup options, tried each and every 'services' choice in the hardware setup, installed theBose update - nothing works.Must be something to with this PC and Win 7/64 combination as the same headset and dongle work fine on my other computer, which is also Win7/64.Any further suggestions? Hi,Thank you for posting the query in Microsoft Community Forums. I see that you have tried all the possible steps, we appreciate all the efforts.1.

Are you able to pair other Bluetooth device to this specific computer?2. What is the make and model of the computer?I would suggest you to pair any other Bluetooth device to the computer and check the results.

If you are unable to pair other devices, you may have to update the Bluetooth driver to the latest by visiting computer Manufacturer website. Some of the userswere able to resolve the issue by updating the Bluetooth drivers.Bose AE2w Bluetooth pairing offline in Windows 8Also applies to Windows 7.I would suggest you to Uninstall and Reinstall Bluetooth Driver.Please follow the steps given here to uninstall and then reinstall the Bluetooth driver.a. Press Windows key + Rand type 'devmgmt.msc' and hit ENTER.b. Select Device Manager.c. Find and double-click Bluetooth driver from the left panel to uninstalld. Right-click the device, and click Uninstall.e. Windows will prompt you to confirm the device’s removal.

Click OKto remove the driver.f. After the uninstallation is complete, reboot your computer as soon as possible.Now login to computer Manufacturer website and locate the drivers for your specific model.Also refer:Update a driver for hardware that isn't working properlyHope this information helps.